Customer Opt-Out & Compliance
Every SMS sent through Service Invoice Pro includes opt-out instructions. Customers can unsubscribe at any time by replying to a text.
How Customers Opt Out
Every text message automatically includes the notice:
Reply STOP to unsubscribe
When a customer replies STOP:
- The carrier blocks further messages to that phone number.
- The customer’s record is flagged as opted out in your account.
- No further SMS notifications will be sent to that customer.
This is handled automatically — no action is required from you.
How Customers Opt Back In
A customer can opt back in by replying START to any previous message. Once they opt back in, SMS notifications can be sent to them again.
Your Responsibilities
You are responsible for obtaining proper consent from your customers before enabling SMS notifications.
Under the Telephone Consumer Protection Act (TCPA), businesses must have prior express consent before sending text messages to customers. Service Invoice Pro provides the infrastructure for sending SMS — it does not manage or verify consent on your behalf.
Best practices:
- Obtain written or verbal consent before adding a customer’s phone number and sending them texts.
- Clearly explain what types of messages the customer will receive (invoices, estimates, arrival alerts, etc.).
- Keep records of when and how consent was obtained.
- Honor opt-out requests immediately — this is handled automatically when customers reply STOP.
Related
- SMS Notifications Overview — what the add-on includes
- Enabling SMS — how to activate and configure SMS
- Sending Text Messages — how to send each type of notification