Daily Dispatch
Daily Dispatch is a Kanban-style board that shows every job scheduled for today or tomorrow and lets you move them through their workflow as the day unfolds — from Scheduled to En Route to On Site to Completed. Each lane shows the jobs in that state, and you drag cards between lanes as your crew progresses.
Who Should Use This
Daily Dispatch is built for office staff and owners who coordinate crew movement, and for field crews who need a single screen showing what’s next, what’s running late, and what’s done. It replaces calling each crew lead for status updates.
Where to Find It
In the sidebar under Jobs & Operations, click Daily Dispatch. The board defaults to today’s jobs; tap the Tomorrow tab at the top to preview the next day.
The Seven Lanes
Each lane represents a stage in the day. Jobs move left-to-right as work progresses:
| Lane | Meaning |
|---|---|
| Scheduled | Job is on the books for today but the crew hasn’t left yet. |
| En Route | Crew is driving to the customer’s address. |
| On Site | Crew has arrived and is working. |
| Paused | Work is temporarily stopped (lunch, waiting on parts, weather). A reason is required to move a job here. |
| Reschedule Needed | Job can’t proceed today and needs to be rebooked. A reason is required. |
| Completed | Work is done. This is a final state — Completed jobs cannot be reopened from the dispatch board. |
| Cancelled | Job was called off. Also a final state. |
The Completed and Cancelled lanes are end-of-day destinations. Once a job lands there, it cannot be moved back from the dispatch board — you’d need to open the job detail page to change its status.
What Each Job Card Shows
Every job card on the board displays:
- Customer name
- Job title
- Scheduled time (or “Unscheduled” if no time is set)
- Crew assignment (shows the primary crew name, or “Unassigned”)
- Service address (with a button to open in Maps)
- Active timer indicator — if someone has the job timer running on this device, an “Active timer” badge appears
Auto-Refresh
The board refreshes automatically every 30 seconds, so as field crews tap “Arrived” on their phones, you’ll see the cards move on your screen within half a minute. The board also refreshes whenever you click back to the tab.
Today vs. Tomorrow
The board only shows two days at a time — today and tomorrow. Yesterday’s jobs and overdue work are not visible here; for historical or future planning, use the regular Schedule page.
Related
- Using the Dispatch Board — drag-and-drop, status changes, crew assignment
- Completing Jobs from Dispatch — timer, checklist gating, review requests
- Schedule — calendar view for planning ahead
- “On My Way” Notifications — arrival alerts to customers