Review Requests

Automatically send review requests to customers after a job is completed. More reviews means more visibility and trust for your business.

How It Works

When a job is marked as completed, Service Invoice Pro can automatically send a review request to the customer after a configurable delay. The request includes a link to leave a review on Google (or another platform you specify).

Setting Up Review Requests

1. Go to Settings and find the Review Requests section.
2. Enable automated review requests.
3. Set the delay — how long after job completion to send the request (e.g., 1 hour, 1 day, 3 days).
4. Enter your Google review URL — this is the direct link to your Google Business review page.

Finding Your Google Review URL

1. Search for your business on Google.
2. Click Write a review on your Google Business Profile.
3. Copy the URL from your browser — this is the link you’ll paste into Settings.

What Customers Receive

Customers receive a friendly message asking them to leave a review, with a direct link to your review page. The message is sent via email.

Delay Settings

The delay controls how long after job completion the review request is sent:

• 1 hour — while the experience is still fresh
• 1 day — gives the customer time to enjoy the results (recommended for most landscaping work)
• 3 days — for larger projects where the customer may need time to assess the work

Tips

• Don’t over-request — customers who receive too many review requests may get annoyed. The system only sends one request per job.
• Respond to reviews — whether positive or negative, responding shows you care about customer feedback.
• Time it right — sending the request a day after completion works well for most landscaping and service businesses.

Related

• Customer Referrals — grow through word of mouth
• Jobs — job completion triggers review requests