Push Notifications

Push notifications alert you to important events even when Service Invoice Pro isn’t open — an invoice paid, an estimate accepted, a job assigned to you. You can enable them on multiple devices (your phone, your laptop, a shared office computer) and control which events trigger a notification.

Where to Find It

Go to Settings → Notifications. The page has three sections you’ll work with: a Permission Status card at the top, an Events card for choosing which actions notify you, and a Your Devices card listing every device you’ve enabled notifications on.

Step 1: Grant Browser Permission

Before you can receive notifications, your browser needs your permission. Click Enable Push Notifications — your browser will pop up a permission dialog. Click Allow.

Once granted, the page shows a green checkmark and the events list becomes active.

If you accidentally clicked Block instead of Allow, you’ll see an amber warning. Browsers don’t let the app re-prompt you, so you’ll need to fix it in your browser settings:

• Chrome / Edge: Click the lock or info icon next to the address bar → Site settings → Notifications → set to Allow.
• Safari: Safari menu → Settings → Websites → Notifications → find app.serviceinvoicepro.com and set it to Allow.
• Firefox: Click the lock icon → Connection secure → More information → Permissions → uncheck Block for notifications.

After fixing the browser setting, reload the Service Invoice Pro page and try again.

Step 2: Choose Which Events Notify You

The Notification Events card has a toggle for each event type. All toggles are on by default once you grant permission — turn off the ones you don’t care about.

Toggles save instantly when you flip them — no Save button needed.

Step 3: Manage Your Devices

Each browser on each device that grants permission shows up as its own entry in the Your Devices list. The name is auto-generated from your browser and operating system — for example, “Chrome on Windows”, “Safari on iOS”, or “Edge on Mac”.

You can:

• See when each device was registered — date and time appear next to the device label.
• Remove a device — click Remove to unsubscribe that device. Useful if you’re handing off an old phone or signing out of a shared computer.

You can have as many devices as you want — registering a new one doesn’t remove the old ones. If you switch phones, just enable on the new one and remove the old one.

The device list is per-user, so each team member sees only their own devices.

What Push Notifications Look Like

A push notification looks like any other system notification on your device — title, short body, and optionally an icon. Tapping the notification opens Service Invoice Pro to the relevant page:

• Invoice paid → opens the invoice
• Estimate accepted → opens the estimate
• Task assigned → opens your tasks
• Job assigned → opens the job

If the app is already open in a browser tab, tapping the notification brings that tab to the front.

Browser & Device Support

iOS push notifications setup

iPhone and iPad require an extra step: you must install Service Invoice Pro as an app before push notifications can work. Push from a regular Safari tab is not supported by iOS.

1. Install Service Invoice Pro to your home screen — see Install Service Invoice Pro.
2. Open the installed app from your home screen.
3. Go to Settings → Notifications and tap Enable Push Notifications.
4. Tap Allow when iOS asks for permission.

If you skip the install step, the enable button won’t appear or won’t work.

Troubleshooting

Notifications aren’t arriving even though everything looks enabled. Check these in order:

1. System Do Not Disturb / Focus mode — your operating system may be silencing all notifications. Check your phone’s Focus settings or your computer’s Do Not Disturb status.
2. Browser is closed — most browsers can deliver notifications even when closed, but some need to be running in the background. Try keeping the browser open and reproducing the event.
3. Device was registered on a different browser — push subscriptions are per-browser. Notifications enabled in Chrome won’t fire in Safari.
4. The event genuinely didn’t fire — double-check that the trigger happened (the invoice was actually marked paid, the estimate was accepted in the customer portal, etc.).

My device shows up in the list but the test event didn’t notify me. There’s no “send test notification” button — to verify your setup is working, trigger a real event (e.g., mark a small invoice paid). If that doesn’t notify you, remove and re-add the device.

A device I no longer have is still in the list. Click Remove on it. The server can’t tell when a device is permanently gone, so old devices stick around until you clean them up manually. They’ll eventually be auto-removed if their subscription expires, but that can take weeks.

I get duplicate notifications for the same event. You probably have the same browser registered twice from clearing site data and re-enabling. Remove the older device and keep the newer one.

Notifications stopped working after a Service Invoice Pro update. Reload the app and verify your permission is still granted — major browser updates occasionally reset notification permissions for safety. If the permission is still granted but events don’t fire, remove your device from the list and re-add it.

Related

• Install Service Invoice Pro — required for iOS push, optional for other devices
• Offline Mode — what works when you’re offline
• Settings Overview — all configurable options
• SMS Notifications — for customer-facing texts (different from push)