“On My Way” Notifications

Let customers know you’re heading to their property by sending an “On My Way” notification with a single tap.

How It Works

1. Open the job you’re about to travel to.
2. Tap On My Way.
3. The customer receives a notification (email or text, depending on their contact preferences) letting them know you’re on your way.

The message is sent immediately — no drafting or editing required.

Customizing the Message

You can customize the default “On My Way” message in Settings. The message template supports the customer’s name and your business name, so each notification feels personal.

When to Use It

“On My Way” notifications are a simple way to provide great customer service:

• Scheduled appointments — let the customer know you’re leaving for their property
• Running late — a quick heads-up that you’re on the way, even if behind schedule
• First-time customers — set expectations and make a good impression

Customers appreciate knowing when to expect you, and it reduces “where are you?” calls.

Related

• Jobs — managing jobs and scheduling
• Schedule — your daily and weekly schedule